President, JetBlue Technology Ventures

Strategic technology, customer service, operations and human resources executive with 30 years experience in the travel, transportation, hospitality and customer service industries. Board member with over 10 years experience in public, private and non-profit boards. A systems-thinker who specializes in creating positive impact through organizational and digital transformation, including experience as a Fortune 500 human resources executive leading CEO succession and executive recruitment, and nationally recognized for developing innovative talent programs. Currently, a technology executive, venture capitalist and a sought after thought leader and speaker on emerging digital technologies currently transforming entire industries and on how to turn the "Voice of the Customer" and "Voice of the Employee" into actionable insights for strategic and operational decisions.